Knowledge base
New ticketA/V Assistance
A/V Support
3
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↑↓
Quick Guide - Connect to Jails VIA Lifesize
Updated: Wednesday, March 5, 2025 in arraignments lifesize quick guide
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Lifesize - How to Connect to Jails for In Arraignments
Updated: Wednesday, March 5, 2025 in arraignments lifesize video conference zoom
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How to Submit a Video Conference and Livestream Request
Updated: Monday, February 10, 2025 live stream livestream request video conferernce zoom
Zoom Support
1
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↑↓
Zoom Chat Feature
Monday, August 7, 2023 zoom zoom chat
FTR
8
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FTR - Connecting A Zoom Video Conference on Lifesize
Updated: Thursday, February 13, 2025 ftr lifesize video conference zoom
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FTR - Presentation_Sharing Screen
Updated: Friday, October 13, 2023 ftr
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FTR - User Manual
Wednesday, July 5, 2023 ftr
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FTR - FTR Gold Player Quick Reference Guide
Wednesday, July 5, 2023 ftr gold player
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FTR - Evidence Progression Connections
Wednesday, July 5, 2023 cart evidence ftr
Email Assistance
Outlook
15
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↑↓
Outlook Calendar - Disable or Add Teams Meeting Automatically to Any Outlook Meeting Invite
Updated: Wednesday, January 31, 2024 meeting invite outlook teams
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Create A Local Personal Distribution List
Friday, October 20, 2023 local distribution list personal distribution list
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↑↓
Mark A Meeting as "Private" in my Outlook Calendar
Friday, October 20, 2023 make meeting private private meeting
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Applying Retention Labels to Individual Email
Friday, October 20, 2023 retain retain emails retention retention folder
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Applying Retention Labels to Sent Email
Friday, October 20, 2023 retain retain emails reten
Email Support
1
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↑↓
Reconnect Microsoft Teams and Outlook
Updated: Tuesday, May 2, 2023 email outlook reconnect teams
Equipment Assistance
CapTel Support
1
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↑↓
CapTel 2400i
Updated: Wednesday, March 12, 2025 closed caption hearing
AIPHONE Support
1
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AIPHONE Support
Updated: Thursday, April 25, 2024 aiphone phone
County Phone Information
4
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Check Voicemail from Anywhere
Monday, December 18, 2023 voicemail
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↑↓
Canceling Call Forward Instructions
Updated: Monday, December 18, 2023 call forward canceling forward
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County Phone Forwarding Instructions
Updated: Monday, December 18, 2023 forwarding phone
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County Phone Information
Updated: Monday, October 21, 2024 county phone phone
Equipment Support
1
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Camera and Microphone Not Working
Updated: Monday, December 18, 2023 camera failure microphone
Password Assistance
FCJS/CIO Password Assistance
1
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FCJS/CIO Password Reset
Updated: Tuesday, March 28, 2023 cio cio password fcjs password franklin county data center
Process Documentation
Court Reporters - Process Documentation
2
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Court Reporters - Saving Transcripts from your Computer to a Network Drive Using OneDrive.
Friday, November 8, 2024 court reporter onedrive transcripts
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↑↓
Court Reporters - Adding the "Gen CR Coverage" Calendar
Updated: Friday, November 8, 2024 calendar court reporter
Quick Reference Guides
Excel
3
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Excel 2021 Basic Quick Reference Guide
Updated: Wednesday, September 4, 2024 basic excel qr quick quick reference
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↑↓
Excel 2021 Intermediate Quick Reference Guide
Updated: Wednesday, September 4, 2024 excel intermediate qr quick quick reference
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↑↓
Excel 2021 Advanced Quick Reference Guide
Updated: Wednesday, September 4, 2024 advanced excel qr quick quick reference
OneDrive
1
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OneDrive Quick Reference Guide
Updated: Wednesday, September 4, 2024 onedrive qr quick quick reference
OneNote
1
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↑↓
OneNote Quick Reference Guide
Updated: Wednesday, September 4, 2024 onenote qr quick quick reference
Outlook
2
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↑↓
Outlook 2021 Basic Quick Reference Guide
Updated: Wednesday, September 4, 2024 basic outlook qr quick quick reference
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↑↓
Outlook 2021 Intermediate Quick Reference Guide
Updated: Wednesday, September 4, 2024 intermediate outlook qr quick quick reference
PowerPoint
2
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↑↓
PowerPoint Basic Quick Reference Guide
Updated: Wednesday, September 4, 2024 basic powerpoint qr quick quick reference
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↑↓
PowerPoint Intermediate Quick Reference Guide
Updated: Wednesday, September 4, 2024 intermediate powerpoint qr quick quick reference
Teams
1
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↑↓
Teams Quick Reference Guide
Updated: Wednesday, September 4, 2024 qr quick quick reference teams
Windows 10
1
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↑↓
Windows 10 Quick Reference Guide
Updated: Wednesday, September 4, 2024 qr quick quick reference windows 10
Windows 11
2
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↑↓
Windows 11 "What's New" Quick Reference Guide
Updated: Wednesday, September 4, 2024 qr quick quick reference windows 11
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↑↓
Windows 11 Quick Reference Guide
Updated: Wednesday, September 4, 2024 qr quick quick reference windows 11
Word
3
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↑↓
Word 2021 Basic Quick Reference Guide
Updated: Wednesday, September 4, 2024 basic qr quick quick reference word
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↑↓
Word 2021 Intermediate Quick Reference Guide
Updated: Wednesday, September 4, 2024 intermediate qr quick quick reference word
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↑↓
Word 2021 Advanced Quick Reference Guide
Updated: Wednesday, September 4, 2024 advanced qr quick quick reference word
Zoom
1
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↑↓
Zoom Quick Reference Guide
Updated: Wednesday, September 4, 2024 qr quick quick reference zoom
Systems Assistance
Adobe Pro
1
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↑↓
Adobe Continuous Scrolling
Friday, March 29, 2024 adobe continuous scrolling scrolling
eFiling v10 Training - Quick Reference Guides
7
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Quick Reference: Filer Interface - Add Document
Updated: Friday, January 31, 2025 efiling eflex v10
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Quick Reference: Filer Interface - Existing Cases
Updated: Friday, January 31, 2025 efiling eflex v10
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↑↓
Quick Reference: County Review - My Queue Entries
Updated: Friday, February 7, 2025 efiling eflex v10
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↑↓
Quick Reference: County Review - Judicial Queue
Updated: Friday, February 7, 2025 efiling eflex v10
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↑↓
Quick Reference: County Review - Pre-Queue
Updated: Friday, February 7, 2025 efiling eflex v10
eFiling v10 Training - Videos
4
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↑↓
eFiling v10 - Queue Processing
Updated: Monday, February 10, 2025 efiling eflex v10
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↑↓
eFiling v10 - How to File to an Existing Case
Updated: Monday, February 10, 2025 efiling eflex v10
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↑↓
eFiling v10 - How to Create a Multi-Case Binder
Updated: Monday, February 10, 2025 binders efiling eflex
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↑↓
eFiling v10 - How to Create a Single Case Binder
Updated: Monday, February 10, 2025 binders efiliing eflex
ESS
1
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ESS/ERP Issues
Updated: Monday, April 7, 2025 erp ess finance fiscal payroll
FCJS/CIO
3
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↑↓
FCJS Hidden Window
Monday, January 6, 2025 fcjs hidden hidden window
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↑↓
FCJS/HOD Screen Resolution
Tuesday, December 19, 2023 fcjs fcjs screen
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↑↓
FCJS/HOD Download & Installation Instructions
Updated: Sunday, December 17, 2023 fcjs fcjs installer hod
JMS
1
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↑↓
JMS Financial Audit Report - Exporting Instructions
Updated: Tuesday, October 15, 2024 jms jms financial report
OCR Word Conversion
1
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↑↓
OCR Word Conversion - v3
Updated: Monday, November 25, 2024 conversion ocr word
ODRC
1
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↑↓
ODRC Gateway Portal - Basic Information
Wednesday, October 4, 2023 odrc odrc support
Ohio Court EDU
1
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↑↓
Ohio Court EDU - Create New Account
Updated: Wednesday, September 18, 2024 edu ohio ohio court supreme court
Teams
2
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↑↓
New Microsoft Teams
Updated: Friday, April 19, 2024 new teams teams
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↑↓
Teams Notifications (On/Off)
Updated: Thursday, March 14, 2024 notifications teams teams notifications
U Matter
1
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↑↓
U Matter - Create New Account
Updated: Wednesday, September 18, 2024 hr training u matter
Windows 10
1
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↑↓
Snipping Tool - Application Overview
Thursday, January 25, 2024 screen capture snip snipping tool
Technical Assistance
Multi-Factor Support
1
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↑↓
VPN Access with Microsoft Authenticator
Friday, January 10, 2025 mfa vpn
Computer Support
6
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↑↓
Horizon – Log off and Disconnect
Updated: Friday, June 28, 2024 disconnect log off restart
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↑↓
Restart Windows 10 Computer
Updated: Friday, June 28, 2024 restart
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↑↓
Capture A Screen Image or Take A Screenshot
Updated: Wednesday, October 25, 2023 screen screen capture snipping tool
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↑↓
Change Default PDF Reader in Windows 10
Updated: Monday, November 20, 2023 pdf pdf reader
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↑↓
Change Default Browser in Windows 10
Updated: Tuesday, October 24, 2023 default default applications default programs default settings
Technical Support
5
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↑↓
County IT Departments - Contact Information
Updated: Tuesday, November 12, 2024 cbcf it clct it clerk it county county it csea it drj it fcbdd it fccs it fcdc fcoa it fpph it jfs it law library pbdf it pfm prat it sheriff it trea it
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↑↓
Court Reporters - Realtime Connection (COM Port)
Updated: Friday, November 8, 2024 bridge casecatalyst caseviewnet court reporter eclipse realtime
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↑↓
Adobe - PDF Downloads from Chrome
Updated: Tuesday, May 30, 2023 adobe chrome pdf
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↑↓
Teams and Outlook (Web Versions)
Updated: Thursday, March 30, 2023 email message outlook teams
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↑↓
Adobe - Failed Core DLL
Updated: Thursday, February 2, 2023 adobe failed core dll pdf
VDI Support
3
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↑↓
Horizon 8 - Client Install
Updated: Friday, January 19, 2024 horizon horizon 8 vdi vdi install
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↑↓
VDI has blank window or a small window
Friday, April 14, 2023 blank monitor screen small vdi window
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↑↓
Re-connect Signature Pad
Wednesday, April 5, 2023 pad signature signature pad
VDI Horizon 8 Assistance
VDI Support (Horizon 8)
1
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↑↓
Horizon - Adding Horizon 8 Server
Updated: Friday, August 23, 2024 horizon horizon 8
WiFi Assistance
Court Wi-Fi - Getting Connected
2
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↑↓
Cellular/Mobile Calls Over Wi-Fi
Friday, June 21, 2024 cellular wi-fi wifi calls
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↑↓
Court Wi-Fi - Getting Connected
Updated: Wednesday, January 17, 2024 cpgen wi-fi wifi
Public Wi-Fi - Getting Connected
1
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↑↓
Public Wi-Fi - Getting Connected
Updated: Tuesday, January 23, 2024 public wifi wifi wi-fi