Camera and Microphone Not Working

There are several potential causes for a camera and/or microphone failure.

Follow these steps to correct common failures:

    - HP Monitor with built-in Camera & Microphone:
               a) Unplug the power cable from the monitor. Wait 5 seconds and plug-in the monitor.
               b) Retest.
               c) Submit a Help Desk ticket if failure continues. 


    - Logitech Webcam:
               a) Unplug the USB cable from the computer/thin client. Wait 5 seconds and plug-in the USB cable.
               b) Retest.
               c) Submit a Help Desk ticket if failure continues.
Creation date: 12/18/2023 3:21 PM      Updated: 12/18/2023 3:25 PM
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